KIDDERMINSTER Medical Centre has been praised after it received a good rating from the Care Quality Commission (CQC).
The report was published last week and follows an inspection carried out in December.
It received a good rating for all five key inspection criteria – safety, effectiveness and the medical centre’s ability to be caring, responsive, and well-led.
The results of the National GP Patient Survey found 82 per cent of patients described their overall experience of Kidderminster Medical Centre as ‘Good’, which is seven per cent above the national average.
In addition, 94 per cent of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment.
The practice was praised for having a good learning culture, and processes were in place to support staff to report incidents, near misses and safety events.
The report said managers investigated incidents thoroughly and learning from incidents and complaints was discussed in meetings and resulted in changes that improved the service.
Kidderminster Medical Centre was also found to have systems and processes in place to identify patients’ needs and preferences during the registration process.
During their visit, CQC inspectors saw staff being helpful and polite to patients and complimented the culture of kindness and respect between colleagues.
The practice was also found to treat people with empathy and compassion and respected their privacy and dignity.
The report added: “The practice made sure people were at the centre of their care and treatment choices.
“Patients had access to appointments provided by a range of clinicians.
“The practice used patient feedback to identify areas for improvement and made necessary adjustments to ensure patient care was optimal.
“Leaders had the skills, knowledge, experience and credibility to lead effectively.
“They actively engaged with patients, staff and partner organisations to gather feedback and they took meaningful action in response.
“Leaders told us they operated an ‘open door’ policy and encouraged staff to raise concerns.”
