A NATIONAL award has been given to a hotel in Kidderminster for the way it looks after its workforce.
The Eden Hotel Collection was given the excellence in reward and recognition award at the annual awards for excellence in HR.
Organised by the association HR in Hospitality – the award included the hotel’s scientific approach aiming to promote happy chemicals.
The award comes nine months after Brockencote Hall Hotel updated its recognition strategy and introduced the Happy Hub which focuses on generating the four hormones for mental health.
E-cards for employees to recognise each other for milestones and their efforts were introduced to promote oxytocin.
Monetary rewards for going above and beyond for customers and at least five years of service have also been introduced to promote serotonin and endorphins.
An employee of the month scheme has also been introduced to drive satisfaction and motivation, and winners are treated to the choice of a Sunday lunch, afternoon tea, a day off, or a 55-minute spa treatment at one of Eden’s hotels.
Since the launch of the scheme earlier this year, 65 per cent of the hotel’s team has received a form of recognition.
Jack Hartshorne, general manager at Brockencote Hall Hotel, said: “Working at our hotel is like being part of a big family as we’ve created a culture where people support one another, regardless of the task – and it’s great to see this being recognised on a national scale.”
Lisa Redding, group people director at the Eden Hotel Collection, added: “The best hotels are built on happy, engaged and motivated workforces that deliver memorable customer service, and the Happy Hub is an innovative example of how we are looking after our people effectively so that they can look after our guests.
“The Happy Hub was inspired by feedback from our hotel teams, and the figures show that the programme is having a positive impact already both in terms of the engagement and our retainment levels, and underlines our People Team’s dedication to creating a warm and welcoming place to forge a career.”
