STAFF at Stanmore House Surgery in Kidderminster are celebrating a good Care Quality Commission (CQC) report.
The surgery on Linden Avenue, also known as Dr Cockrell and Partners, was rated good in all five areas: safety, effectiveness, responsiveness and its ability to be caring and well-led.
The on-site visit took place on March 31 with remote clinical searches in May.
Stanmore House Surgery delivers service to approximately 9,600 patients under a contract held with NHS England.
Inspectors found the service had a good learning culture where people could raise concerns.
Leaders investigated incidents thoroughly and learning was shared with staff.
The CQC also felt the surgery’s patients were protected and safe and staff understood risks and managed them well.
The report added: “The facilities and equipment met the needs of people, were clean and well-maintained.
“Staffing levels were safe, and staff had the right skills and experience.
“Leaders made sure staff received regular training and appraisals to maintain high-quality care.
“Staff managed medicines well and involved people in decisions about any changes. People were involved in assessments of their needs.
“Staff took account of people’s communication, personal and health needs. Care followed the latest evidence and good practice.”
Inspectors also noted patients were respected, valued as individuals and treated with kindness, empathy and compassion with staff protecting their privacy and dignity. And the inspection found people were supported in making choices about their care and treatment.
Visit cqc.org.uk and search for Stanmore House Surgery to read the full report.
