BEWDLEY Medical Centre has received a glowing report from the Care Quality Commission (CQC) after its latest inspection.
The CQC has published its latest assessment report this week following an inspection back in December.
The centre was rated good in all five assessed areas- safety, effectiveness, caring, responsive and well-led.
The results of the National GP Patient Survey found 80 per cent of patients described their overall experience of Bewdley Medical Centre as ‘Good’.
In addition, 85 per cent of patients surveyed reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment.
The data also demonstrated that 85 per cent of respondents felt they were treated with care and concern during their last appointment.
The CQC noted the practice had a good learning culture, and processes were in place to support staff to report incidents, near misses and safety events.
Assessors also felt that managers investigated incidents thoroughly and leaders were committed to learning.
The report noted one incident which involved the incorrect processing of a death certificate for a patient, resulting in distress for the patient’s family.
In response to this, the practice developed a new process and pathway, and a team of staff members to lead on this area of work.
The practice was also praised for the systems and processes they had in place to identify patients’ needs and preferences during the registration process.
The report added: “The practice worked well across teams and services to support patients.
“They made sure patients only needed to tell their story once by sharing their assessment of needs when people moved between different services.”
“During the site visit, we observed staff being helpful and polite to patients and a culture of kindness and respect between colleagues.
“The practice treated people with empathy and compassion and respected their privacy and dignity.
“The practice understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.”
Leaders were praised for having the skills, knowledge, experience and credibility to lead effectively.
Visit cqc.org.uk for the full report.
