STAFF at Kidderminster’s KEMP Hospice are celebrating after a good Care Quality Commission (CQC) report.
The latest report, published this week, reported all five key areas – safety, effectiveness and the hospice’s ability to be caring, responsive and well-led – as good.
KEMP Hospice offers day hospice care to adults with life-limiting conditions within Wyre Forest and Tenbury Wells, as well as bereavement support for families who are supporting or have lost a loved one.
From May to October 2025, the service received 118 referrals, with the average monthly caseload for the nursing team being 36.
The report said patients had told the CQC that KEMP Hospice operated a caring and responsive service that maximised people’s independence as well as their physical, social and emotional wellbeing.
They added there was enough staff and the environment was clean, safe and welcoming.
Patients told the inspectors staff worked in partnership with other teams and their GP to meet their needs and pain relief was given when needed.
Feedback from patients about the service was also overwhelmingly positive, with those in the hospice’s care praising the staff for how they supported them whilst at the hospice and also helping them where they needed additional help at home or a GP appointment.
The report added: “Safety was a priority for everyone and leaders embedded a culture of openness and collaboration.
“Staff assessed and reviewed patients’ health, care, wellbeing, communication needs and their mental health needs with them.
“The service planned and delivered patients’ care and treatment with them, including what was important and mattered to them.
“Staff did this in line with legislation and current evidence-based good practice and standards.
“Staff worked together and with others when assessing patients’ needs and shared information to maintain continuity of care.
“Decisions were made in partnership with patients who used the services and those close to them about how to respond to any relevant changes in their needs and decisions about their care.”
Inspectors also said patients were supported and always treated with dignity and empathy.
